LEGAL REFERENCE

Your data. Your control. Our commitment.

At beruangjp, your account privacy and payment security sit at the centre of everything we build. This privacy policy explains exactly how we collect, use and protect your...

Data ProtectionPayment SecurityTransparencyAccount Privacy
beruangjp Your data. Your control. Our commitment.

Privacy policy scope and jurisdiction

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Privacy questions? Contact us here.

Team online

Email Support

Reach our privacy team at [email protected] with data requests, policy questions or concerns. We respond within 48 hours on weekdays.

Account Settings

Access and update your personal data directly in your beruangjp account dashboard. View your profile, payment history and communication preferences anytime.

Live Chat

Open live chat during platform hours to discuss privacy or data handling. Our team can walk you through access and deletion requests immediately.

WHY THIS PLATFORM

How we earn your trust on privacy

Encrypted Transfers

All payment data moves through SSL encryption and PCI-DSS compliance layers. Your DANA, OVO, GoPay and QRIS transactions are tokenised...

Third-Party Audit

Our data handling is reviewed annually by independent security auditors. Audit reports confirm policy compliance and identify improvement areas we...

No Sale to Brokers

We never sell your personal data to marketing agencies, data brokers or third parties. Your email and gameplay history remain...

Minimal Collection

We collect only what we need to run your account, process payments and comply with law. No surplus demographic mining...

Deletion Rights

Request a full data delete and we remove your account, payment records and gameplay logs within 30 days. Export your...

Policy Transparency

This policy is written in plain language, updated quarterly and published in full on our site. No hidden clauses or...

How our privacy posture stacks up

Data PortabilityYou can request all your data in standard format and move it to another service. Export includes account history, payment records and preferences.
Consent ControlYou choose which communications reach you—promotions, account alerts, platform updates. Toggle preferences in settings without losing account access.
Kid-Safe BoundariesWe don't market to under-18s and verify age at signup. Accounts linked to minors are suspended and referred to compliance immediately.
Geographic RespectIf you move regions, your privacy rights adjust to local law. We don't route data through jurisdictions with weaker standards than your location.
Breach ResponseIf any data incident occurs, we notify you within 72 hours and explain what happened, what data may be affected and what we've done to fix it.
Right to ForgetRequest deletion of any personal data and we remove it from live systems within 14 days. Backup retention follows data protection minimums only.
Cookie TransparencyEvery tracking cookie is listed in plain terms at login. You can disable non-essential cookies without affecting account function or gameplay.
SERVICE CONTEXT

What shapes our privacy approach

Account-First Design Every feature we build asks: does this collect more data...
Payment Rail Security DANA, OVO, GoPay and QRIS transactions never touch our core...
Session Privacy Your gameplay session data—which tables you join, slots you play...
No Ad Tracking We don't partner with ad networks or use your behaviour...
Backup Isolation Backup copies of your data are encrypted separately and stored...
Regular Policy Review We review this privacy policy quarterly, flag changes to existing...

Privacy questions answered

We collect your name, email, phone number, date of birth and payment details at signup. During play, we log your session activity, device type and gameplay history. We also track login times and IP addresses for fraud detection. No biometric or location data is collected unless you opt in.

All payment information is encrypted with TLS 1.2+ before transmission and tokenised immediately upon receipt. We never store full card or wallet numbers on our servers. Payment processing uses PCI-DSS Level 1 certified partners. Your transaction history shows only merchant reference codes, not payment credentials.

We share data only with licensed payment processors needed to complete your transaction, and with regulatory authorities if legally required. We never sell data to advertisers, marketers or data brokers. All third-party agreements include strict confidentiality and data-minimisation clauses.

Account deletion removes all personal data within 30 days. We retain transaction records only if required by law, encrypted and inaccessible to daily operations. Gameplay logs are deleted immediately. Backup copies are purged within 90 days of deletion request.

Yes. Open your account settings and request a full data export—we provide it in CSV format within 7 days. To delete your account, email [email protected] or use the account closure tool. Data removal begins immediately; confirmation arrives within 30 days.

We notify you within 72 hours of any confirmed breach, explaining what data was affected and what steps you should take. You have the right to report the incident to local authorities. We cover credit monitoring costs if financial data was exposed.

We use essential cookies to keep you logged in and track fraud. Non-essential cookies (analytics, marketing) are optional—you control them via privacy settings. No third-party retargeting pixels fire without your consent. You can play our full platform with essential cookies only.